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April 30, 2002
Dejima and Salesforce.com to Provide Expanded Mobile Access for Salesforce.com Customers Using Wireless Devices

Mobile sales professionals using Dejima Direct SFA can now access critical customer information from Salesforce.com using devices like BlackBerry Wireless Handhelds

San Jose Calif., April 30, 2002 - Dejima, Inc., a developer of mobile access solutions, and salesforce.com, the market leader in online customer relationship management (CRM), today announced that salesforce.com customers using devices with email clients, like BlackBerry Wireless Handhelds™ (NASDAQ:RIMM), will have faster, easier mobile access to their critical customer information by using the new Dejima Direct SFA product. For the first time, mobile sales professionals will be able to request data from salesforce.com's CRM applications via email on handheld devices. Responses are sent back immediately over email.

The Dejima Direct SFA solution enables enterprises and service providers to directly connect users to critical information by communicating with CRM and sales force automation databases through natural interaction. Using popular mobile devices, Dejima's latest product, Dejima Direct SFA, seamlessly unites mobile professionals with their salesforce.com data.

"Salesforce.com is committed to enhancing the productivity of mobile sales professionals," said Cary Fulbright, senior vice president of marketing and products at salesforce.com. "By leveraging our standards-based Web Services architecture and XML API's, Dejima was able to quickly deploy a solution that allows our customers to gain access to their critical information anytime, anywhere."

Market Opportunity

According to a report published by Gartner Research, entitled Evaluating Field Sales Projects With a Balanced Scorecard (May 5, 2000), "Sales executives should not be required to work around processes or technologies to close deals. Technology should reinforce sales processes and enable actions that elicit the desired execution of actions and events." As the size of the mobile workforce continues to grow, businesses are recognizing that productive mobile workers contribute towards building competitive, profitable companies. It is therefore essential that employees reach the information they need and execute tasks from the field, and not be forced to use a work-around solution. Workers need something as simple and functional outside the office, as they have inside.

Dejima Direct SFA

Dejima's patented natural interaction technology enables sales reps to simply send an email to salesforce@dejimadirect.com with requests for actions or reports (e.g. "Show all opportunities targeted to close this quarter"). Dejima then interprets user requests for information and retrieves data, delivering it back to the user via email in a matter of seconds. Once the end-user receives a response, he/she can then act: ask for more detailed information, forward relevant data to peers and managers, or even follow up with clients to close a deal. Sales reps can also easily update opportunities, ensuring accurate forecasts by simply sending a request such as "Update opp XL Color Printers stage to closed won."

Web Interface

From any handheld web browser, Dejima Direct SFA users can also interact with salesforce.com via a combination of free-form textual requests and a graphical user interface (GUI) on their BlackBerry™ handheld or other wireless device. Users simply point their browsers to www.dejimadirect.com and can then either ask for requests to be fulfilled or they can point and click to find desired data or execute transactions.

"Dejima is expanding the capabilities of the mobile workforce by dramatically changing the way end-users access information and interact with enterprise applications. We've finally made it simple," said Antoine Blondeau, CEO of Dejima. "With Dejima Direct SFA, we are delivering a solution from which everyone - from the largest enterprise to the independent salesperson - can benefit."

Dejima Direct SFA will be available in May of this year. Salesforce.com customers will be charged a monthly per seat license fee.

Dejima was founded in 1998 and is headquartered in San Jose, CA, with offices in London and Tokyo. Dejima has raised $27 million in venture funding from investors including Mitsubishi Corporation, RIM and Sonera.

About Dejima

Dejima has created solutions for enterprises and service providers who need to arm mobile employees and end-users with direct access to critical data to increase productivity and for mobile operators and providers who need to enable their end users with direct access to information. Unlike current mobile access solutions that force users to navigate complex application menus and memorize commands, Dejima enables users to request information and execute tasks in their own words over email, wireless messaging, Web or speech. Founded in 1998, the company is headquartered in San Jose, California, and has offices in London and Tokyo. Dejima is privately funded, and backed by companies such as InfoSpace, Mitsubishi Corporation, Omron, RIM and Sonera.

About salesforce.com

Salesforce.com builds and delivers enterprise applications as scalable online services. The salesforce.com product suite - Professional Edition, Enterprise Edition, and Offline Edition - gives companies a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. Salesforce.com has received considerable recognition in the industry, including a Five-Star rating from PC Magazine, the Deploy Award from InfoWorld, Top 10 CRM Implementation from Aberdeen Group, and InfoWorld's 2001 CRM Technology of the Year. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. Salesforce.com currently has more than 4,000 customers including Adobe Systems, Amdahl IT Services, Autodesk, Dow Jones Newswires, Fujitsu Computer Products of American, Le Meridien, Paymentech, PMI Mortgage Insurance, Putnam Lovell Securities, Siemens PT&D, Sigma-Tau Pharmaceuticals, Thomas Cook Global Services, Textron Fastening Systems, USA Today and Wachovia.

About RIM

Research In Motion Limited is a leading designer, manufacturer and marketer of innovative wireless solutions for the mobile communications market. Through development and integration of hardware, software and services, RIM provides solutions for seamless access to time-sensitive information including email, messaging, Internet and intranet-based applications. RIM technology also enables a broad array of third party developers and manufacturers around the world to enhance their products and services with wireless connectivity. RIM's portfolio of award-winning products includes the RIM Wireless Handheld(tm) product line, the BlackBerry(tm) wireless solution, BlackBerry reference designs, embedded radio modems and software development tools. Founded in 1984 and based in Waterloo, Ontario RIM operates offices in Canada, the United States and Europe. RIM is listed on the Nasdaq Stock Market (Nasdaq: RIMM) and the Toronto Stock Exchange (TSE: RIM). For more information, visit http://www.dejima.com/press_apr_30.html#. Investors may contact investor_relations@rim.net. Customers may contact info@rim.net.

Note: Dejima and Dejima Direct are trademarks of Dejima, Inc. All other brand names are trademarks of their respective owners. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited.

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